Professional Services sounds like it’s something complicated, but it’s not. Just like you, we strive to take care of our customers and help them with whatever they may need.
That is why we tailor fit services to each individual restaurant and bar we work with. FOCUS and our services can adapt to any business, no matter the size, the number of locations or type of concept.
We provide full system implementation services as well as on-going support. Our awesome team is based in Southern California and assists our clients all over North America.
POS Helpdesk & Field Service
Our Helpdesk and Field Service teams provide day to day support for everything from minor questions to critical system issues. FocusCloud includes full Helpdesk support as part of your monthly subscription price so there is no added cost.
Focus POS California offers live phone and remote support 24 hours a day 7 days a week. When you call our toll free numbers, you will be connected to one of our experienced Helpdesk technicians. All of our technicians have received extensive training on the Focus software and hardware we provide. Once your challenge has been established, your technician will walk you step by step to reach a resolution. The Focus POS California Helpdesk will be able to remotely access your software and guide you through whatever challenges you may face, whether it is a refresh on training or troubleshooting, we can easily communicate and implement a solution.
Available on any day and at any time, our on-site services are designed to give you peace of mind. Our technicians have extensive hands-on experience with your hardware and software, giving them the ability to diagnose challenges and come to a quick and efficient resolution. Whether it is training, hardware support or on-site troubleshooting, we offer a variety of services to keep your business functioning when you need it most.
Focus POS California offers extensive training on your customized POS system. Each dedicated session provides you with the maximum amount of knowledge and hands-on experience needed to meet your operational and business needs. All of our training sessions are done using a FOCUS database built with your menu and specifications. By doing this, we can effectively integrate FOCUS into your everyday life and create a streamlined operation for you and your staff.
Focus POS California’s Project Team offers a structured implementation process to ensure that your restaurant’s installation, deployment, and training go smoothly. We work with you to strategize hardware placement and build the install timeline around your needs.
POS Menu Maintenance
Our programming services are not limited to the initial implementation of your FOCUS system. Along with the initial menu programming provided, we offer POS maintenance packages that are built to suit your needs. Letting Focus POS California handle your menu programming changes ensures someone with expertise and experience maintains your POS system. It is our goal to keep your database consistent, reduce button presses and save your staff time in front of the system so they are able to offer the highest level of service to your customers.
With Focus POS California menu maintenance packages, restaurant owners and managers can spend time on the important things – running and growing the business – while Focus keeps your system up-to-date. National and regional multi-unit restaurants can take advantage of our services to ensure each location is using a unified database as well as roll out scheduled menu or price changes.
Menu maintenance packages can be scheduled seasonally, annually, biannually – any time frame you choose. Our system engineers work with each restaurant to determine the types of changes our programmers will be making, along with the frequency of your updates. As part of your package, we offer full system rebuilds or simple changes to items, prices, images, and menu cleanup.
POS Data Backup
Focus POS California updates a copy of your configuration and sales data on a secure server that backs up daily. If there is ever an emergency situation with your restaurant you will not have to worry, we will have you functioning as soon as possible. We aim to protect you from unforeseen disasters and prevent them from devastating your business.